EXEMPLAR
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Day 2 Ops

After you ship, the real work begins: running, observing, and safely changing systems in production. Exemplar connects governed actions and AI assistance so Day 2 work is traceable and repeatable—not a pile of ad hoc runbooks.

Definition

Day 2 Ops is the post-launch slice of the SDLC: run, observe, and safely change software already in production—not the initial build and ship. Examples: restart or roll a service after an incident with guardrails and audit trails; grant time-bound access to logs or prod—approved, expiring, and traceable; resize capacity, rotate secrets, or apply a patch outside a big-bang release.

What this solution covers

  • Self-service actions — run approved workflows on demand for operational change.
  • Governed runbooks — multi-step operational change behind policy, approvals, and audit.
  • DevX Assist — Dev tools exposed as governed MCP in your IDE and assistants.

Examples

Illustrative scenarios—guardrails and AI for work after launch.

Event-driven remediation

A failed production deploy triggers a governed remediation path: notify the incident channel, open a ticket, and run the next approved step—no one-off cron or mystery script.

Self-service with guardrails

A service owner runs an approved action: scale read replicas during a traffic spike. Policy requires approval outside business hours; every execution is logged with who ran it, when, and on which service—suitable for audit and retros.

AI with platform context

In Cursor or Claude, an engineer asks to list services without recent deploys. MCP tools read the same catalog and activity the dashboard uses—answers stay aligned with production truth, not a stale wiki.

Time-bound access

During an incident, temporary access to logs or a narrow prod action is granted with an expiry and approver. Day 2 change stays controlled: access ends automatically; the trail shows why it was opened.